On Tuesday the 16th of August, during the hours of 1.24PM UTC to 2.36PM UTC, Uptick's EU hosting resources suffered a partial outage, resulting in 1 hour of degraded service and 20 minutes of full downtime for all of our UK customers.

The outage was initially caused by healthcheck changes we'd implemented off the back of the previous day's outage. A misconfiguration in these caused an outage that eventually rippled through to a service that customer production servers were relying on.

We've taken measures to better isolate our healthcheck services from our production servers, introduced additional monitoring to have healthchecks on our healthcheck services, as well as reviewing our processes around how we release changes in this area.

We apologise for the disruption, especially with it being back to back with yesterday's outage. Please rest assured that this isn't the start of a bigger pattern of outages; the issues behind each were quite different and have both been carefully addressed. We take uptime very seriously, and will be working hard to regain trust in our otherwise rock-solid uptime stats.